DISCLAIMER
Health and Safety Risks
By participating in LIVNFIT programs, you acknowledge and accept the potential risks involved. Exercise, including the workouts provided by LIVNFIT, carries inherent risks of injury. While guidance on proper form and technique is provided, injuries may still occur, especially if movements are performed incorrectly.
LIVNFIT Is Not a Medical Provider
LIVNFIT and its coaches, staff, and representatives are not medical practitioners and do not provide medical advice, diagnosis, or treatment. LIVNFIT provides coaching, training and nutrition systems, program structure, accountability, and support only. The information provided through LIVNFIT is not a substitute for professional medical advice. Always consult a healthcare provider before beginning any exercise or nutrition program, particularly if you have any pre-existing conditions. Never ignore medical advice or delay seeking it based on LIVNFIT content.
Medical Support Through MedX (Our Medical Arm)
Selected LIVNFIT programs include access to medical support delivered through MedX, the medical arm of the LIVNFIT ecosystem. LIVNFIT and MedX work side by side to deliver a vertically integrated fitness transformation service: the LIVNFIT coaching arm provides the training, nutrition, systems, structure, and support, while MedX delivers all medical services. All medical services, including health assessments, consultations, diagnosis, prescribing decisions, treatment plans, and ongoing clinical monitoring, are provided solely by registered medical practitioners through MedX.
MedX holds all medical registrations, licences, and regulatory compliance obligations relating to the medical services. The LIVNFIT coaching arm does not direct or influence the clinical decisions of MedX practitioners and has no authority over prescribing outcomes.
Any doctor-patient relationship exists between you and your treating practitioner through MedX. No doctor-patient relationship is created between you and the LIVNFIT coaching arm or its coaches.
Your treating practitioner is solely responsible for determining whether any treatment or medication is clinically appropriate for you, and MedX is responsible for all medical and regulatory compliance relating to that care.
The LIVNFIT coaching arm provides the surrounding systems, structure, coaching, and support (such as training, nutrition, habits, and accountability) that operate alongside and complement the medical care delivered through MedX.
No Guaranteed Results
LIVNFIT does not promise specific outcomes. Individual results will vary due to factors such as prior training history, genetics, diet, effort, consistency, and, where applicable, your response to any medical treatment prescribed through MedX. Any success stories shared by LIVNFIT are genuine but represent individual experiences and should not be considered typical or guaranteed results.
Exercise and Injury Risks
All exercise programs, including those in LIVNFIT, come with a risk of injury. It is your responsibility to ensure you are physically capable of participating. Follow all instructions carefully and maintain proper form during exercises. If you experience pain or discomfort, stop immediately and seek professional medical advice.
Refund Policy
Refunds are governed by the Cancellation, Cooling-Off & Hold Policy set out in these Terms, which provides a 7-day cooling-off period with tiered refunds, and by your rights under the Australian Consumer Law. Fees charged by MedX, medical practitioners, pathology providers, or pharmacies for medical services or medications are separate from LIVNFIT program fees and are subject to their own terms.
Limitation of Liability
To the extent allowed by law, LIVNFIT will not be liable for any damages, injuries, or losses resulting from participation in its programs, including but not limited to physical injuries or emotional distress. Responsibility for all clinical acts, advice, treatment, and prescribing decisions rests with the treating practitioners and MedX as the registered medical arm, and to the extent permitted by law the LIVNFIT coaching arm excludes liability for those matters.
Testimonial Disclaimer
Testimonials, case studies, and success stories presented by LIVNFIT are examples of individual achievements. These do not serve as guarantees or assurances of similar results. Your progress is influenced by various factors, including effort, consistency, and personal background.
Assumption of Risk
By engaging in LIVNFIT programs, you voluntarily accept all associated risks, including injury. You confirm that you understand these risks and choose to participate with full awareness.
Program Modifications and Termination
LIVNFIT reserves the right to update, modify, or discontinue its programs at any time without prior notice. Participants will be informed of significant changes.
LIVNFIT TERMS AND CONDITIONS
Agreement to Terms
By accessing or using the LIVNFIT platform and its associated programs, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not accept these Terms, please discontinue use of the LIVNFIT platform.
Our Services
LIVNFIT operates as one integrated ecosystem delivering a vertically integrated fitness transformation service through two arms working side by side:
The LIVNFIT coaching arm, online health, fitness, and performance coaching, including training and nutrition programming, systems and structure, education, habit and accountability support, and access to the LIVNFIT platform and community.
MedX, the medical arm, medical services delivered by registered medical practitioners, as described below. MedX holds all medical registrations and compliance responsibilities for these services.
Together, these arms deliver your program as one ecosystem. The fitness and nutrition coaching arm operates as its own service, and the availability of coaching services does not depend on your eligibility for, or participation in, medical services.
Medical Services Through MedX
All medical services connected with LIVNFIT programs, including eligibility screening, consultations, diagnosis, prescribing, dispensing arrangements, and clinical follow-up, are provided exclusively by registered medical practitioners through MedX, the medical arm of the LIVNFIT ecosystem.
MedX holds all medical registrations, licences, and accreditations required to deliver these services, and is responsible for compliance with all applicable medical, prescribing, and regulatory requirements. Clinical decisions rest solely with the treating practitioners.
Purchasing a LIVNFIT program does not guarantee that you will be prescribed any medication or approved for any medical treatment. Eligibility is determined solely by the treating practitioner following their assessment of you.
If a practitioner determines that medical treatment is not appropriate for you, you will retain full access to the fitness and nutrition coaching arm of your program, including its systems, structure, and support. No refund applies solely because medical treatment was declined, varied, or discontinued, except where required by law.
Before receiving medical services, you may be required to complete additional medical terms, consents, and privacy documentation through MedX. Those documents govern the medical component of your program.
You must follow the directions of your treating practitioner in relation to any medication or treatment, attend required reviews, and report side effects or concerns to the practitioner promptly. In an emergency, call 000.
Health Information and Consent to Share
Because your program is delivered as one integrated ecosystem, you consent to the LIVNFIT coaching arm and MedX (including your treating practitioner) sharing relevant information with each other, such as your contact details, program enrolment status, health and screening information you provide, and updates reasonably necessary to align your coaching with your medical care. All health information is handled in accordance with our Privacy Policy and applicable privacy laws. You may withdraw this consent at any time by contacting support@livnfit.com, although doing so may limit our ability to deliver the integrated program.
Minimum Commitment
By purchasing a LIVNFIT program, you agree to a 6-month coaching agreement. Cancellations, cooling-off, holds, and refunds are governed by the Cancellation, Cooling-Off & Hold Policy set out in these Terms.
Program Adjustments
LIVNFIT reserves the right to modify, update, suspend, or discontinue any part of the platform or its programs without prior notice. If significant changes occur, members will be informed accordingly.
User Responsibilities
You must provide accurate and up-to-date information during registration, including complete and truthful health and medical information where requested, and maintain the security of your account credentials.
You are responsible for all activities that occur under your account.
LIVNFIT must be used lawfully and in compliance with all relevant regulations.
You must not share, on-sell, or transfer any medication prescribed to you through MedX to any other person.
Payment & Subscription Terms
Program fees must be paid in advance and are non-refundable unless otherwise mandated by law.
Payments must be completed using the accepted payment methods provided at checkout.
Failure to make timely payments may result in suspension or termination of access to LIVNFIT services.
Unless expressly stated otherwise at checkout, fees for medical consultations, pathology, medications, dispensing, and delivery are charged separately by MedX or its providers and are not included in LIVNFIT program fees.
Intellectual Property Rights
All content provided by LIVNFIT, including but not limited to text, images, videos, software, and branding, is the intellectual property of LIVNFIT and is legally protected. You may not copy, distribute, modify, or create derivative works from LIVNFIT content without explicit written consent.
Limitation of Liability
To the fullest extent permitted by law, LIVNFIT is not responsible for any injuries, damages, or losses resulting from your participation in its programs, including but not limited to physical injuries or emotional distress. Responsibility for medical services, treatments, and medications rests with MedX, as the arm holding the relevant medical registrations and compliance obligations, and with your treating practitioner, and to the fullest extent permitted by law the LIVNFIT coaching arm excludes liability arising from those medical services. Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law.
Assumption of Risk
By participating in any LIVNFIT program, you acknowledge and accept all potential risks, including the possibility of injury. You voluntarily assume these risks and agree to proceed at your own discretion.
Medical Disclaimer
The LIVNFIT coaching arm does not provide medical or dietary advice, and coaching content on our platform is for general guidance only. Any medical advice, diagnosis, prescription, or treatment you receive in connection with a LIVNFIT program is provided solely by registered medical practitioners through MedX, the medical arm of the LIVNFIT ecosystem. Consult a healthcare professional before starting any new fitness or nutrition program, especially if you have pre-existing medical conditions.
Results Disclaimer
Testimonials and success stories featured by LIVNFIT represent individual experiences and do not guarantee specific results. Your progress depends on factors such as genetics, consistency, nutrition, lifestyle habits, and, where applicable, your individual response to medical treatment.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Queensland, Australia, without regard to conflict of law principles, and you submit to the non-exclusive jurisdiction of the courts of Queensland.
Cancellation, Cooling-Off & Hold Policy
Your LIVNFIT program is a 6-month coaching agreement. All cancellation and hold requests must be submitted in writing to support@livnfit.com and take effect from the date the request is received.
Cooling-off period (first 7 days). If you cancel within 7 days of completing your onboarding and making payment, you will receive a full refund of the total program fee paid.
After 7 days and within the first 4 weeks. If you cancel after the 7-day cooling-off period but within the first 4 weeks of your agreement, you must pay 50% of the total program fee, and the remaining 50% will be refunded.
After 4 weeks. If you cancel after the first 4 weeks, a no-refund policy applies and no refund will be issued for change of mind or discontinued participation.
Special circumstances. Outside the standard cancellation terms above, you may request to cancel your agreement where you are genuinely unable to continue due to sickness, injury, or severe mental health issues. Such requests are assessed on a case-by-case basis, may require supporting documentation (such as a medical certificate), and any cancellation or refund is granted on terms agreed in writing at the time.
Hold option. Rather than cancelling, you may request to place your program on hold at any time after the 7-day cooling-off period. Approved holds pause your program and your billing (where applicable) and resume by agreement, allowing you to retain the benefit of your remaining commitment.
Nothing in this policy limits your rights under the Australian Consumer Law. These cancellation terms apply to change-of-mind cancellations only and do not exclude, restrict, or modify any consumer guarantee that cannot lawfully be excluded, including your right to a remedy if a service is not delivered with due care and skill or is not fit for its stated purpose.
Cancelling your LIVNFIT agreement does not automatically cancel any ongoing medical care, prescriptions, or billing arrangements delivered through MedX. You are responsible for contacting MedX and your treating practitioner to manage the safe continuation, transfer, or cessation of any medical treatment. Fees already charged by MedX or its providers for medical services rendered are separate from LIVNFIT program fees and are not refunded under this policy.
Privacy Policy
Your use of the LIVNFIT platform is also subject to our Privacy Policy, which outlines how your personal information, including health information shared for the purposes of your program, is collected, used, stored, and disclosed. The Privacy Policy can be accessed here.
Subscription Terms & Auto-Renewal
Your subscription will automatically renew based on your selected billing frequency (weekly, monthly, quarterly, or annually).
As long as your subscription remains active, you will continue to receive updated workout and meal plans.
LIVNFIT operates similarly to a gym membership: you are paying for access to a service. Failure to utilise the service does not qualify for a refund or early termination of the contract.
Entire Agreement
These Terms, together with our Privacy Policy, any other legal disclaimers, and, where you access medical services, the additional medical terms and consents completed through MedX, represent the entire agreement between you and LIVNFIT regarding your participation in its programs, superseding any previous agreements or understandings.